Inquiry - Enter details

Please read our FAQ before sending an inquiry.

Support Hours: Monday-Friday 10:00~19:00 (JST)
* Closed on Japanese holidays and weekends.
* It might take time for a prize to be added to your cart. Please wait at least an hour after your win before sending a "Prize Confirmation" inquiry.
* We cannot answer inquiries regarding a machine difficulty or settings reset.
* Some inquiries may require more time to be processed.

*An email has been automatically sent to the entered e-mail address.
If you did not receive the e-mail, your inquiry may not have been sent properly.
In that case, we are sorry for the inconvenience, but we ask that you repeat the process from the beginning.